IAAF Survey: UK Drivers Demand Freedom to Choose Repair Providers

The Independent Automotive Aftermarket Federation (IAAF), the UK’s leading automotive trade association, recently conducted a survey that revealed significant support from UK motorists for the freedom to choose where their vehicles are serviced and repaired.

The research, which included responses from 1,042 drivers, highlighted the need for sector specific legislation in the automotive aftermarket after 92% of drivers fedback that they should have the right to select their preferred service provider for aftermarket work.

Mark Field, IAAF’s Chief Executive Officer (CEO), said: “As inflation and the cost-of-living crisis continue to strain household budgets, drivers are increasingly concerned about escalating repair costs, making access to affordable independent garages more important than ever. Ensuring consumers can choose where their vehicles are serviced and repaired is vital for the future of the independent aftermarket. The IAAF is committed to fighting for sector specific legislation that protects this right and ensures fair competition in the repair sector.”

The survey was conducted as part of IAAF’s Right to Repair Campaign, launched in 2024, which aims to ensure the aftermarket remains competitive and accessible to drivers – rather than the alternative of often higher-priced manufacturer services.

The survey also found that 82% of motorists supported government action to update legislation and protect their choice in the automotive market, citing the main reason for intervention to lower maintenance and repair costs through effective competition.

Field added: “The clear message from UK drivers is that they want the ability to choose their repair providers, and they want the government to step in to ensure that they can continue to access affordable, high-quality services. If this right is not protected, we risk a situation where consumers are forced into expensive manufacturer-controlled service networks, ultimately driving up costs for everyone.”

The message from UK motorists cannot be disputed: they want the freedom to choose where their vehicles are serviced and repaired. With rising costs already stretching many individuals’ finances, protecting this choice isn’t just about fairness - it’s about keeping car ownership affordable for everyone. The IAAF’s Right to Repair Campaign is fighting to ensure competition thrives in the aftermarket, giving drivers access to quality, independent garages.

Visit IAAF’s website to find out more about the association’s Right to Repair Campaign and all the work it is doing to protect the UK automotive aftermarket.